Lash Policies You Should Have In Place For Your Lash Business

Having policies in place is one of the most important things you can do as a business owner. It protects your time, and finances and encourages new clients to respect them as well. 

There 5 lash policies you should have in place as a lash technician:

1. Cancellation policy
2. Deposit for new client's policy
3. No-Show Policy
4. Late Policy
5. Lash Fill Policy

The exact details on each of these policies is up to you. Weather you feel comfortable with a 24-hour cancellation policy or 72-hour policy, it’s important to have something in place. Of course, you can make exceptions for extenuating circumstances.

Cancellation Policy Example

If you must cancel your appointment, please give at least 24 hours’ notice to avoid cancellation fees. A $50 cancellation fee will be charged for appointments cancelled less than 24 hours before the appointment start time.

New Client Policy/No-Show Example

A $75 deposit will be charged upon booking for any new lash set. Your entire deposit will be used towards the cost of the lash set. If the appointment is cancelled less than 24 hours before the appointment start time, the deposit will not be refunded. An additional cancellation fee will not be charged on top of the deposit. 

Late Policy Example

Please arrive to your appointment 5 minutes early, with no makeup and very clean lashes. If you are late or if you do not have clean lashes, this will reduce your appointment time. This may result in an incomplete look. The charge for the appointment will remain the same.

Lash Fill Policy Example

40% of the eyelash extension must remain for a fill. If you have less than 40%, a full set will need to be booked. Foreign fills are on a case by case basis. They may require more time, or may require a removal. This will be charged according to time spent.

How should I let clients know about my lash policies?

Set up an automated e-mail that can be sent to any client that books a new set. This e-mail can go over details about the procedure, as well as your policies. 

Lash policies can also be listed on your website. Fill policies can be listed underneath the booking option. That way the client’s will not miss the policies, and will have a chance to read them. If policies are listed on their own page on your website, chances are, clients won’t find them. Make them easy to read, and hard to miss.

Having lash policies in place can be hard at first, but it will help your business thrive, and will help you attract the best clientele!

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