FAQ

Frequently Asked Questions

How do I track my shipment?

Once your order has been processed, an e-mail will be sent to you with your tracking information. If you can’t find this e-mail, check the junk or spam folder. There will be a link you can click on to track your package.

Do you offer free shipping?

Free shipping is provided for orders in North America over $250.00 (has to be over the specified amount before taxes).

I didn’t receive confirmation that my order was placed. What now?

Check in your junk or spam folder to see if you can find the confirmation e-mail. If you cannot find it, please contact customer service via email for confirmation. support@eslashes.com

When are orders shipped?

Orders are shipped Monday through Friday, excluding major Canadian holidays.